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How do I transfer files to the web server?

Files may be transferred to the web server via FrontPage, File Transport Protocol (FTP) or a Telnet Client.

CAUTION: If you use FrontPage  to publish your website to our server, then DO NOT use an FTP program to upload, edit or delete your files in the WWW directory. This is where your FrontPage extensions are and you will corrupt the FrontPage extensions on your account.

What FTP host name do I use to access my web site(s)?

To update your web pages using FTP,  FTP into yourdomain.com using your the USERID and PASSWORD provided on your account activation notice. Prior to domain registration (or transfer) you will need to use the IP address as the FTP hostname. (i.e. 209.xxx.xxx.xxx vs. yourdomain.com)   The IP address associated with your domain is also included in the activation notice.
CAUTION: If you use FrontPage to publish your website to our server, then DO NOT use an FTP program to upload, edit or delete your files in the WWW directory. This is where your FrontPage extensions are and you will corrupt the FrontPage extensions on your account.

What should I do if denied access via FTP or SSH?

  • If you are denied access to either or both AFTER entering your userid and password, you may be using the wrong password. Check the activation notice sent to you via email when the account was first set up. If you changed your password and it doesn't seem to be working, contact our support team to reset your password.
  • If you can connect and you have checked to make sure you are using the proper password and user name, then contact support.

What should I do if denied access to my web site when using a browser?

If you receive the message "There is no DNS entry for http://www.yourdomain.com", there are several possible explanations:

1) Try to reach the site using the IP address. If you are successful, the domain name is either not active or not yet propagated.

For a NEW domain, it may take up to a week for the name to be released by InterNIC and propagated to DNSs (Domain Name Servers) throughout the Internet. (Foreign domains and transfers take longer).

If it is an older domain that has previously been reachable, the name may be on hold with InterNIC. Contact InterNIC directly to determine the reason the name is on hold.

You can check the status of your domain name by doing a "whois" at: http://rs.internic.net/cgi-bin/whois

2) If you can reach the site with the IP address and you know it has been more than 72 hours since the name was released by InterNIC:

  1. Clear your browser cache and try again.
  2. If you know that others are able to reach the site with the domain name but you can't (even after clearing the Cache), contact your local ISP. They may not have updated their DNS records.
  3. If you are still unable to reach it after all of these steps, contact support for assistance. Be sure to describe all the steps you have already taken.

3) If you are unable to reach the site with either the domain name OR the IP address you may be experiencing connectivity problems.

How do I get my page to load automatically?

You must name your main loading file either "index.htm" or "index.html" . Be sure to name everything in lowercase

What directory and file names are acceptable?

Our operating system (LINUX) is case sensitive. In other words, the file name "faq.html" is NOT the same as "FAQ.html". If your HTML code references a faq.html, but the actual file name is in uppercase, this will result in a File Not Found error. This applies to directory names as well.

To prevent errors, we suggest naming all files in lowercase. Spaces and and special control characters are generally not a good idea. The underscore character ("_") is acceptable. You should avoid special characters (e.g. ! @ # $ % ^ ~ & * : ') in file names.

How do I update my web pages?

You can literally create and maintain your web pages, images, and scripts locally and upload them to the web server at your leisure via an FTP or FrontPage. You can overwrite existing files or transfer a new file.
CAUTION: If you use FrontPageto publish your website to our server, then DO NOT use an FTP program to upload, edit or delete your files in the WWW directory. This is where your FrontPage extensions are and you will corrupt the FrontPage extensions on your account.

What is the function of the "cgi-bin" directory?

This directory allows you to execute a CGI script written in Perl, Unix Shell, or C. Perl and shell programs are self-compiling and can be utilized immediately after transfer to this directory/folder.

How do I create sub-directories?

We recommend using the "make directory" feature in an FTP client software or use FrontPage. Please note that subdirectories can also be created under the cgi-bin directory.
CAUTION: If you use FrontPage to publish your website to our server, then DO NOT use an FTP program to upload, edit or delete your files in the WWW directory. This is where your FrontPage extensions are and you will corrupt the FrontPage extensions on your account.

When will I be able to reach my site using the domain name?

Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.

How can I monitor web usage statistics?

You can access your web stats via your provided control panel.  Once logged into the control panel, click on site statistics.